Don’t take our word, take it from those we have worked with…..

GP Partner and Registered Manager, Guildford, Surrey

“We approached Optimise HCM to asses our compliance with healthcare regulation in light of the changes to the CQC inspection format. Both Martin and Jenny spent the day onsite, talking to multiple staff and left no stone unturned. Their knowledge of CQC requirements was excellent and they highlighted several areas for improvement in a positive and supportive way. They were very approachable and demonstrated their experience and skill throughout their visit and in the detailed written report we received. Far from being a box ticking exercise, it allowed us to reflect on the areas in which we thrive and tackle the areas that needed improvement. I would highly recommend for not only CQC compliance, but also as a way of ensuring good clinical practice.”

Practice Manager, Abingdon, Oxfordshire

"Thank you very much for sending over your completed report. I'm pleased to say that we can already check several items off as completed, and we're actively working on addressing the remaining ones.Your visit to the surgery was invaluable. Your insights and expertise are essential in helping us ensure we offer the safest and most effective healthcare possible, and your report plays a critical role in us meeting the highest standards.Thank you again!"

Practice Manager, Godalming, Surrey

“We found the visit extremely useful in highlighting areas where the surgery processes were insufficient. The day was conducted at a pace to suit our working pattern and it was good to see the questioning techniques in process. Martin and Jenny gave an insight into what the inspectors will be looking at and of how much detail they will require. The report was detailed and comprehensive and provided clear direction of what we should do to put matters right”

Practice Manager, Haslemere, Surrey

“We asked Optimise to come along to our practice because we had not had a CQC inspection for four years.  We had our telephone call review with the Inspector but knew that was not the same as a full on inspection and that there are always areas for improvement.  So Martin and Jenny came along at 8.30am on a Thursday morning and we began.  

You can’t imagine how useful the day was, naturally we had done a “sweep” of every consultation room, but there were few items that we’d missed ☹.  We reviewed a significant number of the areas within the 5 CQC domains together.  Jenny and Martin also spent time with our GP Registered Manager for CQC, our Infection Control nurse, our Lead Nurse Prescriber and four members of our admin and reception team. 

We have now received a comprehensive report of the day and a detailed action plan. As Martin is a Practice Manager he was supportive of the issues we PMs face.   Although we didn’t have everything in perfect order Jenny and Martin were not condemning or negative, they simply wanted to guide us in a friendly, but focussed way to become more CQC savvy and to get ourselves ship-shape for when we have another inspection. I would recommend that every practice have them round for the day”

Practice Manager, Wallington, Surrey

“Our PCN kindly funded for each practice to have a visit from Optimise in order to review CQC compliance. This was a half day visit and there was very successful and useful interaction with different staff including GPs, nurses, pharmacists, PM, admin and reception. Martin and Jenny were both supportive and informative. The visit enabled us to take a look at where we are currently and with so much having changed during covid. The report provided has acted as our action plan and work is ongoing. We are very grateful for the support and information provided to us from this visit and would definitely recommend it to others.”

Practice Manager, Sutton, Surrey

“The service provided by Optimise Healthcare Management was friendly and professional throughout. As a team, we were guided by a team of experts who helped us fine tune the compliance side of things as well as identifying any gaps in our knowledge and understanding and positively bringing about the changes we needed. They gave us a whole new insight of the CQC searches and the actions required for safe and effective care of our patients. They helped us identify a few COSHH elements which we were unaware of. We felt guided by a friendly and professional team and more motivated to continue striving to reach high standards. I would strongly recommend the team at Optimise Healthcare Management, Martin Norton and Jenny Harper and hope to meet them again for ongoing support.